We're happily based in Serbia, Novi Sad. While we have storage in China from which we ship all of our products
FREQUENTLY ASKED QUESTIONS
BabyPuf partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.
Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)
We offer international shipping options too - no matter where you are, you can buy from us!
No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.
When purchasing from our site using your credit card, all of your information is entered into an SSL secured web page. Your information is then SSL - encrypted and sent directly to our credit card provider's network, where your transaction is authorized and approved. Your credit card information is not stored on our servers.
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!