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  >  FAQ

FaQs.

General Information

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How does shipping works?

BabyPuf partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS. Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive (in some case extended because of Covid-19 ). Please do not panic if it does not show up immediately, it’s on its way (please email us for tracking) 🙂 We offer international shipping options too – no matter where you are, you can buy from us!

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What if I need to return something?

No worries! Contact us right away and we’ll help guide you through the process – we’ll send you a prepaid mailer to send the item back.

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Where are we based?

BabyPuf by LESTAR GROUP LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, ENGLAND

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Is my online order secure?

When purchasing from our site using your credit card, all of your information is entered into an SSL secured web page. Your information is then SSL – encrypted and sent directly to our credit card provider’s network, where your transaction is authorized and approved. Your credit card information is not stored on our servers.